Ordering
Shipping and Delivery
Refund Policy
How do I place an order?
To place an order, simply browse our website and add the desired items to your cart. Proceed to the checkout page, provide the necessary information, and complete your payment. Once your order is confirmed, you will receive an order confirmation email.
What payment methods do you accept?
We accept major credit cards, debit cards, and PayPal for secure and convenient payments. During the checkout process, you can choose your preferred payment method and proceed with the transaction.
Can I modify my order after it’s placed?
Once an order is placed, modifications or cancellations may not be possible due to our commitment to processing orders promptly for quick delivery. If you have any concerns about your order, please contact our customer support team, and we will do our best to assist you.
What is the difference between production time and shipping time?
We want to ensure transparency and provide you with accurate information about our order processing. The terms “production time” and “shipping time” may seem similar, but they refer to distinct stages of your order’s journey.
Production Time: This is the period it takes for our team to create and prepare your order for shipment. During this time, our skilled artisans work diligently to craft your products with care and attention to detail. Production time varies depending on the complexity of the item and the demand for our products.
Shipping Time: Once your order is ready, it is handed over to our trusted shipping partners who are responsible for delivering your items to your specified address. Shipping time refers to the time it takes for your order to travel from our facility to your doorstep. Factors such as your location and the shipping method you choose can affect the duration of shipping.
It’s important to note that both production time and shipping time are separate from each other. The total time until you receive your order is:
Production time + shipping time
Please keep in mind that while we strive to provide accurate estimates for both production and shipping times, unforeseen circumstances such as high demand or logistical challenges may occasionally cause slight delays. Rest assured, our team is dedicated to ensuring your order reaches you as swiftly as possible without compromising on quality.
What are your shipping options and delivery times?
We offer a standing shipping option for all orders, ensuring timely delivery to your location. The delivery times may vary based on your location and the shipping method chosen. We also offer an express shipping option on select products for faster delivery. During the checkout process, you can view the available shipping options and their estimated delivery times. Please refer to the Shipping Information page for details.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your shipping address to determine if we ship to your location. Please note that international shipping may be subject to customs duties and fees, which are the responsibility of the recipient. For details, please refer to the Shipping Information page.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment. Visit our Order Status page and enter your tracking number to get real-time updates on the delivery status of your package.
Why is my package delayed in transit?
There are several factors that could contribute to your package experiencing delays during transit. While we strive to provide efficient shipping services, some circumstances are beyond our control. Here are some of the main reasons for delayed shipments:
- Weather conditions or traffic: During peak periods, such as holidays or inclement weather, delivery times may be extended due to increased volume or difficult road conditions.
- Wrong or incomplete address: The most common reason for undeliverable shipments is an incorrect or incomplete address. Please ensure that you provide all the necessary details during checkout. If you realize there is an error in your address, contact the courier company through your order tracking link to request corrections.
- Improper packaging: Proper packaging is essential not only for the safety of your goods but also for the well-being of the handling staff. If your package shows signs of damage or contains broken items, the courier may halt its transit. Rest assured, we have a replacement and refund policy in place to address such situations.
- Lost package: While it is unfortunate, occasionally packages can go missing during transit. If you believe your package is lost, you can initiate a claim procedure to request a replacement or refund.
- Customs clearance: Shipments to/from countries within the US/GB/EU/AU generally do not require special documentation unless they involve restricted or prohibited items. However, shipments to/from countries outside these regions may require customs declarations. Failure to provide the necessary documentation can result in further delays during customs clearance.
If you have any further questions or need additional support, please do not hesitate to contact us. We are here to assist you.
What is your refund and return policy?
We have a dedicated Refund Policy page that outlines our policy in detail. Please refer to that page for information regarding eligibility, procedures, and any specific requirements for returning or exchanging items.
Is my personal information safe?
We take your privacy and the security of your personal information seriously. We have implemented industry-standard security measures to protect your data. For more details on how we collect, use, and safeguard your information, please refer to our Privacy Policy.
How can I contact customer support?
If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us through our Contact Us page, where you will find multiple contact options, including email, phone, and send messages to us via WhatsApp. We aim to respond to all inquiries within 48 hours.
How do I provide feedback or suggestions?
We value your feedback and suggestions to improve our products and services. If you have any comments, ideas, or recommendations, please reach out to our customer support team or use our feedback form on the Contact Us page.